We are looking for a :

Helpdesk and System support (M/F)


Key responsibilities include :

Helpdesk support :

  • Ensure maximum uptime of all office related IT assets
  • Provide functional support and assistance to the internal users
  • Optimise the budget allocated in order to achieve the best performance
  • Management of stock, material in maintenance, inventory management for invoicing
  • Maintain and operate the required tools to streamline internal IT operations
  • Perform technological R&D to give the company the best possible technical solutions in terms of efficiency, ease of use and maintenance, and cost
  • Clearly communicate processes and tools to be applied to end-users and other support engineers
  • Collaborate with key IT roles in order to leverage available skills and time in the best possible way

System support :

  • Handle creation and management of accounts and mailboxes in a Microsoft Office 365 environment
  • Manage access to server infrastructure, with remote support from our team in Italy
  • Ensure the maintenance of the internal network infrastructure (wifi, internal Windows servers, etc.)

Technics :

  • You have a good knowledge of Windows, Mac, Linux, Networks environments
  • You master these tools and IT technologies :
  • Windows and Mac operating systems
  • Office 365 suite administration (including Microsoft Teams)
  • Windows server
  • LDAP, Active Directory
  • VPN systems
  • Network infrastructure devices (LAN/WAN accelerators, VPN endpoints, VoIP systems)
  • Antivirus and general security related solutions (firewalls, group policies, …)
  • Backup software and hardware

Profile :

  • You are fluent in French and have a good command of English
  • You have at least 3 years of experience within a similar position
  • You are autonomous and proactive
  • You have a sens of rigor and prioritization and general problem solving skills
  • You are able to work in an agile environment and to think creatively

Position located in Luxembourg-city.

Are you passionate and involved in your work ? Do you want to integrate an innovative, pleasant and dynamic team ? Do you want to participate in our adventure and progress in a motivating environment ? Join us !

Send your resume and your motivations by email to the following address : jobs@athome.eu